FAQs

⯈ Why should I choose WeighPay?

WeighPay offers significant economic advantages over traditional software systems. Its cloud-hybrid based architecture ensures unparalleled access to data and eliminates the need for complex IT infrastructure in your scale houses and administrative offices. Both your staff and partners (customers, haulers, DOT Inspectors, and other stakeholders) can receive secure, role-based system access, streamlining operations and reducing the need for calls for tickets and other information.

Our mission is clear: to provide innovative solutions that enhance your yard and plant front-end operations (bulk material weighing and logistics) and processes. Our products, services and features are designed to simplify operations, scale with your business, and extend your capabilities beyond just scale ticketing.

We are growing rapidly and, with customer feedback, we continually enhance our platform.

⯈ Can WeighPay handle multiple regions and locations? Is it suitable for large ticket volumes?

Absolutely! WeighPay is built on a scalable Microsoft Azure SQL database, designed to accommodate small to enterprise operations. Our platform supports businesses of all sizes, including large corporations with multiple regions, locations, and yards. Our adaptable configuration system can be tailored to the specific needs of any company in our industry. This is achieved without requiring extra third-party modules or complex synchronization software to consolidate data from various databases and systems. In essence, WeighPay is designed to instantly grow with your business.

⯈ Since WeighPay is cloud-based, do I need constant Internet access for ticketing trucks?

No, you don't. WeighPay’s core ticketing functions can operate in both online and offline modes, ensuring your business continues without interruption even when the Internet is down. You can still weigh trucks and print tickets offline, and this data will be saved locally. Once Internet access is restored, your new data can be synced to the WeighPay cloud.

⯈ Is my data secure in the cloud?

Yes, it is. Cloud computing has advanced significantly and is often safer than storing data on local computers and hard drives. WeighPay uses Microsoft tech stack using zero-point-of-failure architecture in the cloud, which implements robust security and technology practices to protect all user data and ensure exceptional resistance to external threats.

⯈ What types of truck scales and accessories are compatible with WeighPay?

WeighPay is compatible with almost any truck, floor, bench scale weight indicator, supporting serial, IP-based, and BT indicators. Additionally, WeighPay works with various hardware accessories, including digital signature pads, document scanners, ID scanners, all-weather cameras, mag stripe readers, and more.

⯈ Can WeighPay be used on iOS and Android devices?

Yes. We offer several mobile products that are compatible with both iPhone and Android devices, including scale ticketing, dispatch, and image based “Proof-of-Delivery” invoices.

⯈ What third-party ERP and Accounting platforms does WeighPay integrate with?

WeighPay integrates seamlessly with several leading accounting and ERP platforms like QuickBooks and Oracle NetSuite. Additionally, our REST API and custom file-based integration solutions enable us to connect with virtually any other system.

⯈ Does WeighPay offer support for setup, maintenance, and product issues?

Yes. The WeighPay Professional Services and Support Teams are dedicated to providing outstanding dedicated services, setting us apart from our competitors. We offer 24/7 live chat, phone during the week, and via email and text during nights and weekends. Every WeighPay subscription includes unlimited support.

⯈ Can WeighPay manage other aspects of my business, such as 

inventory, dispatching, and trucker pay?

Yes! WeighPay has evolved into a comprehensive platform that addresses a wide range of business needs. Current features include:

• Freight and Hauler Payables

• Purchase and Sales Orders with Service Location Based Pricing

• Subledger AP and AR Accounting features with 30-60-90 day late fee billing with customer statements

• Invoicing and Accounting Integration

• Reporting and Analytics

• Inventory Management

• Dispatching and Load Scheduling

• Scale Ticketing with integrated images

• Image Capture

• REST API

• And much more!